Privacy Policy

Summary

Welcome to Leviso. We are committed to respecting and protecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal data (as defined below) when you access our website, www.leviso.com (our “Site”), our social media pages such as Instagram or LinkedIn, communications we send to you that link to this notice, or other interactions with us (collectively referred to as our “Services”). This notice also explains your privacy rights and how applicable laws may apply to you.

If you have any questions about this notice or how we use your personal data, please contact us at privacy@leviso.com.

About Us
What Personal Data Do We Collect?
How We Collect Personal Data
How and Why We Use Personal Data
How We Share Personal Data
Children
International Transfers
Data Security / Sensitive Data
Data Retention
Third-Party Links
Your Rights
Changes to This Privacy Policy

1. About Us

Leviso is owned and operated by Vitira LLC (“Leviso,” “we,” “us,” or “our”). Leviso is the data controller of any personal data you provide to us through our Services.

For any questions about this privacy policy or your personal data, you can contact us at privacy@leviso.com.

2. What Personal Data Do We Collect?

“Personal data” means any data that identifies you directly or indirectly. The types of personal data we collect through our Services include:

Identity Data: Name, title, organization name, and government-issued identification.
Contact Data: Email address, phone number, and mailing address.
Usage Data: Information about how you interact with our Services, including booking history and preferences.
Log-in Data: Username and authentication credentials.
Payment and Transaction Data: Payment history and transactions (excluding payment card details, which are processed by third-party payment processors).
Preference Data: Information about interests, dietary restrictions, or other personal preferences relevant to our Services.
Background check information: including credit checks, criminal history, and reference/background checks.
Technical Data: Device type, browser, IP address, and other technical identifiers.
Marketing and Communications Data: Preferences for receiving marketing messages and communications with Leviso.
Other Communications Data: Records of phone calls, emails, and chat communications.

In some cases, we may also collect information about your family members, children, and companions, including their names and ages. Additionally, where necessary and permitted by applicable laws, we may collect and process certain sensitive categories of personal data. This may include details regarding your health, race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, or trade union membership. Such information is collected solely for the purpose of providing personalized services and fulfilling specific requests. For example, we may ask for details about allergies or other medical conditions to ensure your needs are met and to enhance your experience.

3. How We Collect Personal Data

We collect personal data through various means, including:

Personal Data You Provide to Us

Create an account to use our Services.
Sign up for newsletters or respond to customer surveys.
Attend an event hosted by Leviso.
Contact us for inquiries, support, or requests.
Engage with us in other direct interactions.

Personal Data We Collect from Other Sources

We may receive personal data about you from publicly available sources as part of our membership screening process and to comply with legal requirements. If you link third-party accounts (such as social media or music accounts) to your Leviso account, we may receive information from those platforms, such as your profile name and any other data you authorize for sharing.

Personal Data Collected Automatically

As you use our Services, we collect certain technical, usage, and transaction data using cookies, beacons, and similar tracking technologies. This helps us understand how users interact with our Services and improve our offerings.

Providing Required Information

Some personal data is necessary for us to provide the Services you request. If you choose not to provide required information, we may be unable to offer certain features or Services. Required fields will be indicated at the time of data collection.

Data Related to Others

If you provide us with personal data about another individual (e.g., a family member or companion), you confirm that you have the authority to do so and permit us to process that information in accordance with this policy.

4. How and Why We Use Personal Data

We only process your personal data under the following legal grounds:

a. To fulfill our contract with you

The personal data we use depends on the specific Services we provide. For example:

Your identity and contact data are used to process transactions, communicate about the Services, provide access, and respond to inquiries or support requests.
If you request travel bookings, we may require your passport, driver’s license, and travel preferences to complete reservations on your behalf.
Your identity and log-in data are used to create and maintain your profile within our Services.
Technical data is used to ensure compatibility and functionality of our Services on your device.
We use your identity, contact, preference, log-in, and usage data to personalize your experience.
Payment data is processed by our trusted partners to facilitate authorized transactions. (For more details, see Section 5, ‘How We Share Personal Data’.)
We use approximate location data based on your IP address to provide relevant recommendations and localized content. We do not track your precise location without your explicit permission.
We use your information to administer membership rewards and incentives.

b. Legitimate business interests

We may use your personal data to support our business operations, provided this does not override your rights. For example:

Maintaining accurate records, including identity, log-in, contact, and usage data.
Using technical, location, usage, and communications data to:
- Improve our Services, including troubleshooting, system maintenance, and data hosting.
- Ensure security, fraud detection, and prevention of unauthorized access.
- Analyze user interactions and customer service inquiries, including automated analysis.
- Develop new features and Services.
- Manage business operations such as employee training, policy enforcement, and compliance monitoring.
Aggregating and anonymizing personal data to generate insights and statistics that no longer identify individuals. We may use this data for any purpose.

c. Your consent

If you subscribe to our mailing lists, we will send you marketing and promotional updates only with your consent. You can opt out at any time by using the unsubscribe link in our emails or by contacting privacy@leviso.com. We will process opt-out requests as promptly as possible.

d. Compliance with legal or regulatory obligations

We may need to retain or process your personal data to comply with applicable laws, regulatory requirements, or enforceable legal requests.

5. How We Share Personal Data

We may share your personal data under the following circumstances:

a) With Our Trusted Third-Party Service Providers

We work with third-party service providers to deliver our Services. These providers include:

Suppliers: When you request Services that require fulfillment by a third party (such as hotels, resorts, restaurants, theaters, venues, or galleries), we will share only the necessary identity and contact details with those Suppliers to facilitate your request.
Technology Providers: We may share information with IT service providers, including website and mailing list hosts, and security screening service providers, as necessary for our business operations.
Business Consultants: Analysts, consultants, and other professional advisors may receive data as part of business strategy, compliance, or operational assessments.
Confidentiality Measures: All third-party providers are subject to confidentiality agreements and are only permitted to use your personal data for the purposes stated in this privacy policy.

If you receive concierge or other services directly from a third party and not through Leviso, that third party will collect and process your data independently. Please refer to the privacy policies of those third-party businesses for more details on how they handle your data.

As a standard practice, we do not share your payment details with payment processors; instead, you provide them directly. However, in cases of suspected fraudulent activity or misuse of your account, we may discuss relevant payment or transaction details with our payment processors to investigate and resolve issues.

Additionally, if you specifically request us to share your data with a third party (such as for a booking or special arrangement), we will do so with your consent.

b) With Other Members of Our Services

Where available, you may opt to share portions of your profile with designated delegates (as outlined in our Terms) and other members within our Services.

c) With Our Affiliates

We may share personal data with our affiliated entities, subsidiaries, or parent company as part of our business operations to provide Services, enhance user experiences, and maintain regulatory compliance.

d) With Lifetime Partner Membership Members

If we offer a Lifetime Partner Membership ("LTP"), we may share relevant personal data between Primary Members and associated LTP Members. This may include details about membership status, but Leviso is not obligated to disclose membership decisions or information to either party. For additional information, refer to our Terms regarding LTP Memberships.

e) If You Choose to Share Data via Social Media

Where enabled, you may choose to share certain information from our Services with your social media contacts, such as friends or followers. Please note that once shared, this data will be subject to the privacy policies of the respective social media platform.

f) Legal, Business, and Compliance Disclosures

We may disclose personal data under the following circumstances:

Legal Requirements: To comply with applicable laws, legal proceedings, law enforcement requests, or government regulations.
Contractual Enforcement: To enforce our terms of use, policies, or contractual agreements.
Business Transactions: In the event of a company sale, merger, acquisition, restructuring, or investment negotiations, we may disclose personal data to potential buyers, investors, or financial institutions. Appropriate confidentiality safeguards will be in place in such cases.
Protection of Rights: To protect our business, employees, users, or others from harm, fraud, or security threats.

For any inquiries regarding data sharing, please contact us at privacy@leviso.com.

6. Children

Our Services are not intended for individuals under 18 years old, and we do not knowingly collect data from minors.

7. International Transfers

Our Services are hosted on servers located in various regions worldwide. Additionally, we use cloud-based software solutions that are maintained in the United States, United Kingdom, and the European Economic Area (EEA).

As a result, your personal data may be transferred to and processed in countries with data protection laws that differ from those in your country of residence. This includes transfers to other Leviso affiliates or Suppliers as necessary to fulfill our Services.

Where required by applicable law, we implement safeguards to ensure the protection of your personal data when it is transferred internationally. These safeguards may include:

Adequacy Decisions: Certain countries outside of the EEA and UK are recognized by the European Commission and the UK government as having adequate levels of data protection in accordance with EEA/UK standards. The full list of these “specified countries” is available through the respective regulatory bodies.
Appropriate Safeguards: For transfers to countries that are not deemed adequate by the European Commission or the UK government, we implement additional protective measures, such as standard contractual clauses approved by relevant authorities, to ensure that your data is handled securely and in compliance with applicable regulations.

If you would like more information about these safeguards or a copy of the relevant measures, you may contact us at privacy@leviso.com.

8. Data Security / Sensitive Data

We implement industry-standard security measures to protect your personal data. However, no data transmission over the internet can be guaranteed to be fully secure. Please avoid sending sensitive information unless explicitly requested.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, in accordance with legal and regulatory requirements.

The duration for which we retain personal data is determined based on the following criteria:

The length of time we maintain an ongoing relationship with you, such as providing Services or maintaining your account.
Any legal obligations that require us to retain records, such as tax laws or regulatory compliance requirements.
Whether retention is advisable in light of our legal rights and obligations, such as for applicable statutes of limitations, dispute resolution, or regulatory investigations.

In some cases, we may anonymize your personal data so that it is no longer associated with you. Anonymized data may be used indefinitely for research, analytics, or statistical purposes without further notice to you.

10. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their privacy policies.

11. Your Rights

Subject to applicable laws, you may have the following rights regarding your personal data:

Correction of Data: You have the right to request that we correct any inaccuracies in the personal data we hold about you.
Restriction of Processing: You may request that we limit or suppress the processing of your personal data in certain circumstances.
Access to Data: You have the right to request a copy of the personal data we hold about you.
Deletion of Data: You can request that we delete your personal data, subject to legal or contractual obligations requiring its retention.
Data Portability: Where applicable, you may request that we provide your personal data in a structured, commonly used, and machine-readable format.
Objection or Withdrawal of Consent: You may object to our use of your personal data or withdraw your consent at any time, though this will not affect the lawfulness of processing before your withdrawal.
Freedom from Discrimination: You have the right to exercise these privacy rights without being subject to unlawful discrimination.

a) Exercising Your Rights

We will process your request in accordance with applicable laws. When submitting a request, please clearly specify which personal data you would like to modify, delete, or suppress from our records. To protect your privacy, we may only process requests related to the personal data associated with the email address used to submit the request. Additionally, we may require verification of your identity before implementing your request to ensure security and compliance.

We will strive to fulfill your request as soon as reasonably practicable. However, please note that in some cases, we may need to retain certain personal data for legal, regulatory, or business recordkeeping purposes. Additionally, if you have initiated a transaction or engaged in a promotion, we may need to retain your personal data until the completion of the transaction or promotion before making any requested changes or deletions.

To exercise any of these rights, please contact us at privacy@leviso.com.

12. Changes to This Privacy Policy

We may update this privacy policy periodically. Any changes will be posted on our Site, and significant changes will be communicated via email.

Please keep your personal data up to date and notify us of any changes by contacting privacy@leviso.com.